Frequently Asked Questions > General Questions
- What is a deductible? A co-payment?
- Who is responsible for paying my bill?
- What other bill(s) will I receive?
- Why are my inpatient charges not itemized?
- How do I receive an itemized copy of my bill?
- May I set up a payment plan if unable to pay the balance in full?
- Will my account not go to a collection agency if I make monthly payments regardless of the amount?
- May I have a discount on my deductible or copay?
- Why did my insurance get a discount and I can't have one?
- What is the mailing address?
- What is the fax number?
- May I combine my accounts?
What is a deductible? A-co-payment?
A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.
A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.
Who is responsible for paying my bill?
The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid. If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.
What other bill(s) will I receive?
In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.
Why are my inpatient charges not itemized?
Due to the costs to mail multiple pages, itemized statements are available upon request.
How do I receive an itemized copy of my bill?
Email billing@covhs.org or contact Customer Service at 806-725-5773, Levelland 806-897-2354, Plainview 806-296-5531.
May I set up a payment plan if unable to pay the balance in full?
You may contact Customer Service to discuss payment arrangements. Accounts without an 'agreed' payment arrangement between the guarantor and provider may be referred to a collection agency.
Will my account not go to a collection agency if I make monthly payments regardless of the amount?
There must be an agreement between the guarantor and the provider to ensure an account will not be placed for collections. The provider is unable to maintain an account if the payments do not meet the minimum payment criteria.
May I have a discount on my deductible or copay?
According to the Texas Insurance Code, deductibles and copays may not be reduced and are owed by the guarantor.
Why did my insurance get a discount and I can't have one?
The Texas Insurance Code does not allow discounts on deductibles and copays. By being member of a group covered under a contract, you receive a substantial discount.
You may send payments to Covenant Health System at P.O. Box 1201, Lubbock, TX 79408 if you do not have a statement. Covenant Hospital Levelland, 1900 College Avenue, Levelland TX 79336. Covenant Hospital Plainview, 2601 Dimmitt Rd, Plainview, TX 79072.
You may fax information to Lubbock 806-723-6180, Levelland 806-897-2723, Plainview 806-296-0218.
Yes. Please contact Customer Service to combine your account balances to make one monthly payment.
