Billing Policies

Patients are responsible for charges incurred for services received; however, to assist patients in meeting their financial obligations, the hospital will bill health insurance carrier(s) presented at the time of registration when an insurance card showing proof of eligibility is provided. The patient will be responsible if incorrect insurance is presented or no information is provided on the date of service.

Covenant Health System continually strives to file correct claims to government and commercial insurance payers according to the defined rules and regulations. The hospital accepts assignment of benefits and maintains an active follow-up program with all insurance carriers; however, the patient is encouraged to contact their insurance if payment has not been made within 45 days to ensure prompt payment of their account. Accounts with balances due after 60 days may be billed to the patient, regardless of pending insurance benefits. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.

At the patient's request, a detailed bill may be provided. The hospital may send periodic statements to the patient or responsible party prior to the insurance company issuing payment.

Under Federal regulations and state statutes a health care provider, including a hospital, may not waive insurance deductibles and co-pays. The balance after insurance is the patient/guarantor' responsibility.

A Customer Service Representative is available between 8am – 5pm, Monday – Friday at the phone numbers listed below. Billing questions may be submitted via email to

  • Covenant Hospital Lubbock – 806-725-5773
  • Covenant Hospital Levelland – 806-897-2354
  • Covenant Hospital Plainview – 806-296-5531