Billing Policies > Self Pay

Account balances are due within 30 days of the initial statement. If unable to pay the balance in full, patients should contact us upon receipt of their statement to discuss an agreeable payment plan or assistance options. Covenant Health System is always willing to assist in the resolution of account balances; however, if a payment plan has not been agreed upon by both parties, the patient may receive collection notices. Unpaid balances may be referred to a bad debt collection agency.

A Customer Service Representative is available between 8am – 5pm, Monday – Friday at the phone numbers listed below. Billing questions may be submitted via email to

  • Covenant Hospital Lubbock - 806-725-5773
  • Covenant Hospital Levelland - 806-897-2354
  • Covenant Hospital Plainview - 806-296-5531